1. Q: Do you ship internationally?
A: We ship worldwide. If you are unable to locate the country of choice for your shipment, or have questions regarding shipping charges, please contact our customer service team at musseatelier@gmail.com
2. Q: Do I have to pay sales tax?
A: For all shipments, customers are subject to their respective sales tax.
3. Q: How do I locate a style not featured on website?
A: You may contact customer care at musseatelier@gmail.com
4. Q: The item I want is sold out. Will you restock? If so, can you notify me when you replenish the inventory?
A: We periodically re-stock selected items on the site. To hear about new inventories, please sign up for our mailing list to receive e-mail notifications of re-stocking and new styles. Optionally please email our customer care at musseatelier@gmail.com for details on the item you wish to purchase.
5. Q: Can I change or cancel my order after it has been placed?
A: Unfortunately, orders cannot be changed or canceled once they have been placed. Please review your order carefully before confirming the purchase.
6. Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number along with the delivery agent’s details. You can use this tracking number on the delivery agent’s website or tracking page to monitor your order in real time.
7. Q: I haven’t receive my parcel, who should I contact?
A: Please check with the tracking number given on the delivery agent website or email us at musseatelier@gmail.com.
8. Q: What to do if my parcel lost?
A: Please contact us if you have any trouble receiving your order after the estimated delivery timeframe has passed.